Dolibarr Preferred Partner

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This page describe the Dolibarr Preferred Partner program of Dolibarr ERP & CRM software. You will find here terms and condition to be certified, and constraints and benefits. For a list of partners in the world, see page List of Dolibarr partners and providers.

What is a Dolibarr Preferred Partner (Provided services)

A "Dolibarr Preferred Partner" is a supplier that provides services around Dolibarr ERP-CRM while offering guarantees to be reliable and competent around product and offered services.

The following is a list of all services a company can provide as a certified

1. Installation / Setup
2. User training / Development training
3. Help and support
4. Custom development
5. Dolibarr web hosting (SaaS or cloud hosting)

Partners can offer one or more of these services but not necessarily all of them. Also, a company can offer all of these services without being certified. The label is above all a guarantee of quality for customers but it can also be a way to benefit from some advantages (see below).

Do not confuse "Dolibarr Preferred Partner" with "Dolibarr Communities". Communities are groups of enthusiasts who work (without necessarily having references) promoting Dolibarr. If you want to also create a Dolibarr community in your region or country, see Create a Dolibarr local community.

The list of Preferred Partners is available on the List of Dolibarr partners and providers page.

Obtaining the "Dolibarr Preferred Partner" label is absolutely not compulsory to set up a commercial activity around Dolibarr ERP CRM. 99% of companies offering service on Dolibarr do not have this Label. It is just, for a company, an additional criterion to reassure its customers. Since Dolibarr is Open Source software, anybody can provide services or support on Dolibarr, with no need of particular authorizations, as long as the Rules to use the brand name "Dolibarr" are correctly applied.

Eligibility Rules

Eligibility rules for the label are:

• Being a company registered in your country.

Then you have to enter the criteria for your country:

For France, Belgium, Switzerland, Luxembourg (cumulative points)

• A) The company must have a website and at least 1 link to the web site https://www.dolibarr.org or https://www.dolibarr.xx (where xx is fr, es, it, de, pt...) must be included on a page (home page is better).
• B) The company must be a member of the Dolibarr foundation (either as a moral member or as an individual member) for more than 1 year. To be a member of the Dolibarr foundation, just follow instructions on page Subscribe.
• C) The company should have
  • submitted/published at least 500 approved lines of code or translations (in the source code, into a module on dolistore.com or onto the wiki.dolibarr.org)
  • OR have represented Dolibarr in at least one computer room or congress during past year
  • OR have published two press releases about Dolibarr into past year.

This point C is to guarantee that company is active in the project community.

• D) The company must agree to have in its ranks at least one active contributor ("active" will be define by analyzing github, wiki or forums contributions).

For Spain and Latino America

• All rules are defined into page https://www.dolibarr.es/index.php/dolibarr-partners/quiero-ser-partner
• The company must have a website and at least 1 link to the web site https://www.dolibarr.org or https://www.dolibarr.xx (where xx is fr, es, it, de, pt...) must be included on a page (home page is better).

For Germany, Austria and Switzerland

• All rules are defined on the page https://www.dolibarr.de/partner-seite

For other countries (cumulative points)

• A) The company must have a website and at least 1 link to the web site https://www.dolibarr.org or https://www.dolibarr.xx (where xx is fr, es, it, de, pt...) must be included on a page (home page is better).
• B) The company must be a member of the Dolibarr foundation (either as a moral member or as an individual member) for more than 1 year. To be a member of the Dolibarr Foundation, just follow instructions on page Subscribe.
• C) The company should
  • have submitted at least 500 approved lines of code or translations during past year (in the source code, into a module on dolistore.com or onto the wiki.dolibarr.org)
  • OR have represented Dolibarr in at least one computer room or congress during past year
  • OR have published two press releases about Dolibarr during past year.

This point C is to guarantee that company is active in the project community.

• D) The company must agree to have in its ranks at least one active contributor ("active" will be define by analyzing github, wiki and/or forums contributions).

These rules are subject to change by strengthening over time. The board members of the Dolibarr foundation may decide to grant the label even if criteria C or D is not completely filled, checking that the partner has otherwise proved his involvement and contribution in the project. This case, however, requires an unanimous vote (no votes against) from the board members after request by a member of the Dolibarr foundation.

Conversely, even if the eligibility criteria are met, the Dolibarr association may refuse to grant the label if it is proven that the partner resorts to illegal practices (example: non-compliance with the rules of use of the Dolibarr or DoliStore trademark) or uses practices frowned upon in the community (example: unsolicited e-mailings).

Constraints

For all countries

The following constraints must be met:

A1) The company must redirect clients with tasks that it can't provide to another Dolibarr Preferred Partner (list available here: List of Dolibarr partners and providers). Information can be posted on mailing list dolibarr-preferred-partners@nongnu.org where all Dolibarr Preferred Partners are subscribers.

If the company provides hosting service Dolibarr (SaaS), it must agree to the following:

B1) Time display of a page <2 seconds (measurement made at the Firebug plugin for Firefox)

B2) The host must provide updates of Dolibarr to all of its customers (except if customer request this opposite) of a stable version that is not older than 12 months.

B3) All features included with the standard version of Dolibarr must be enabled. The company is free to add additional modules.

B4) If there are limitations of time or amount that have been added in some offers compared to standard Dolibarr version, the list must appear in the general sales conditions / accommodation.

Specific to Spain and Latin America

• Other constraints are defined in page: https://www.dolibarr.es/index.php/dolibarr-partners/quiero-ser-partner

Process to get certification

For France, Belgium, Switzerland, Luxembourg

• Create a GitHub account (go on https://github.com/). At least one login will be required to fill the request form.
• Subscribe to be a member of the Dolibarr foundation.
• Once subscription and payment recevied, fill the following request document: Media:Dolibarr_preferred_partner_contract.odt and send it by email to contact@dolibarr.org

Once document will be received, we will examine your file (delay between 1 and 2 month).

If approved, the foundation add you as a Dolibarr partner into the List of Dolibarr partners and providers and a contract signed by the office of the foundation will be sent, which will serve as a certificate.

For Spain and Latino America

Complete the following form and provide the following to the company 2Byte.es:

• CIF Fotocopias del de la empresa.
• Fotocopias certificado de alta de la empresa.
• Fotocopias del IAE.

At the end of this, the application is assessed. If approved, a contract will be signed between 2Byte and the company. 2byte will add the company on the List of Dolibarr partners and providers.

For all other countries

• Create a GitHub account (go on https://github.com/). At least one login will be required to fill the request form.
• Subscribe to be a member of the Dolibarr foundation.
• Fill the following request document: Media:Dolibarr_preferred_partner_contract.odt and send it by email to contact@dolibarr.org

Once document will be received, we will examine your file (delay between 1 and 2 month).

If approved, the foundation add you as a Dolibarr partner into the List of Dolibarr partners and providers and a contract signed by the office of the foundation will be sent, which will serve as a certificate.

Rules of validity

• The certification is valid for a period of one year. It is reviewed annually and renewed automatically as long as the conditions are met (Note: The criteria, however, may have hardened in the meantime).
• The certification is valid for the countries whose language used is a language in which the partner serves.

Benefits

For all countries

• The company is promoted by the Dolibarr foundation. For example, the company is highlighted on the List of Dolibarr partners and providers (Send an email to contact@dolibarr.org if it is not), but also on other information channels controlled by the Dolibarr foundation.
• The Company may use the logo "DOLIBARR Preferred Partner" on its website (in such a case, the logo must point to https://partners.dolibarr.org/ web site) and all documents:

or Spanish-speaking countries:

• The company can highlight the term "Dolibarr Preferred Partner" on its website and all its documents.
• The company may receive and use all marketing materials provided by the foundation or company 2byte (Spanish speaking countries). For example, business cards, flyers, slide templates or roll-ups available at Git URL: git://github.com/Dolibarr/foundation.git. All of content into this repository is licensed under licence CC-BY-SA. You are free to modify, translate and use them.
• The company is listed on the mailing-list dolibarr-preferred-partners@nongnu.org (https://savannah.nongnu.org/mail/?group=dolibarr) for receiving the following information:
  • Miscellaneous information
  • Eventually, list of tenders sent by other "Dolibarr Preferred Partners" who can not meet the need of their client (in such case, language of forwarded message may be in any language, not necessarily yours).
• The company can then provide any kind of services on Dolibarr among the one described into first chapter, with price and condition of its choice (note that everybody can do this, even without beeing a Preferred Partner).

Specific to Spain and Latino America

• Partners benefits also services defined in page: https://www.dolibarr.es/index.php/dolibarr-partners/quiero-ser-partner