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Module Ticket: Difference between revisions
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→Workflow
m (→Workflow) Tag: 2017 source edit |
m (→Workflow) Tag: 2017 source edit |
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The default workflow of a ticket is (number in parenthesis is the numero of status): | The default workflow of a ticket is (number in parenthesis is the numero of status): | ||
<pre> | <pre> | ||
-> on Hold (7) -> | |||
\ / | \ / | ||
Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8) | Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8) | ||