31,003
edits
Module Ticket: Difference between revisions
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→Workflow
m (→Workflow) Tag: 2017 source edit |
m (→Workflow) Tag: 2017 source edit |
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The default workflow of a ticket is (number in parenthesis is the numero of status): | The default workflow of a ticket is (number in parenthesis is the numero of status): | ||
<pre> | <pre> | ||
--> on Hold (7) ---> | |||
\ / | |||
Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8) | Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8) | ||
/ \ | |||
Waiting feedback requester (5) | Waiting feedback requester (5) | ||
\ | \ / | ||
\-------------------------------------------------/ | \----------------------------------------------------/ | ||
| | | | ||
Canceled (9) | Canceled (9) | ||