Module Ticket: Difference between revisions

m
Tag: 2017 source edit
Tag: 2017 source edit
Line 26: Line 26:
The default workflow of a ticket is:
The default workflow of a ticket is:
<pre>
<pre>
                                             <- Pending (7) ->
                                             <- on Hold (7) ->
                                             \              /
                                             \              /
Draft (0) ---> Read (1) --> Assigned (2) --> In progress (3) ----------------------------------->  Closed (8)
Draft (0) ---> Read (1) --> Assigned (2) --> In progress (3) ----------------------------------->  Closed (8)