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Module Ticket: Difference between revisions
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m (→Introduction) Tag: 2017 source edit |
m (→Configuration) Tag: 2017 source edit |
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=Configuration= | =Configuration= | ||
{{ActivationModuleEn}} | {{ActivationModuleEn}} | ||
=Workflow= | |||
The default workflow of a ticket is: | |||
<pre> | |||
<- Pending (7) -> | |||
\ / | |||
Draft (0) ---> Read (1) --> Assigned (2) --> In progress (3) -----------------------------------> Closed (8) | |||
\ | \---> Abandoned (9) | |||
\--<-- Waiting feedback requester (5) | |||
</pre> | |||
=Create a ticket from backoffice= | =Create a ticket from backoffice= | ||