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Module EMail Collector: Difference between revisions
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→Boundary Value Analysis
m (→Setup) Tag: 2017 source edit |
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'''Authentication mode''' | '''Authentication mode''' | ||
* If you choose "Password", you must set an IMAP login and password. | *If you choose "Password", you must set an IMAP login and password. | ||
* If you choose "OAuth2", you must create an OAuth2 entry for IMAP and set it into field Oauth service. | *If you choose "OAuth2", you must create an OAuth2 entry for IMAP and set it into field Oauth service. | ||
To create your OAUth2 entry and choose the correct permission for this entry see documentation of [[Module OAuth]] | To create your OAUth2 entry and choose the correct permission for this entry see documentation of [[Module OAuth]] | ||
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|Send email from Dolibarr (example from the backoffice for a ticket) and don't collect it from the "Email sent" because it may be a double: When the email sent and saved from Dolibarr is also saved into the "Emails sent", we must not re-import it. | |Send email from Dolibarr (example from the backoffice for a ticket) and don't collect it from the "Email sent" because it may be a double: When the email sent and saved from Dolibarr is also saved into the "Emails sent", we must not re-import it. | ||
|OK | |||
| | |||
|- | |||
|Collect and link email received to ticket already created after we have sent a reply email and the customer responds on email address. | |||
|KO | |KO | ||
| | |Problem : The email is not linked to ticket and another ticket is created | ||
|} | |} | ||