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Module Ticket: Difference between revisions
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=Introduction= | =Introduction= | ||
This module | This module allows you to manage a Help Desk service. | ||
You can create and follow tickets from the backoffice but also from a light public portal. | You can create and follow tickets from the backoffice but also from a light public portal. | ||
| Line 22: | Line 22: | ||
=Configuration= | =Configuration= | ||
{{ActivationModuleEn}} | {{ActivationModuleEn}} | ||
==Public interface== | |||
There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/ | |||
You can protect the public page with a Captcha. This can be enabled under Home -> Settings -> Security where you can set a switch regarding Captchas on public pages. | |||
=Workflow= | =Workflow= | ||
The default workflow of a ticket is (number in parenthesis is the numero of status): | The default workflow of a ticket is (number in parenthesis is the numero of status): | ||
<pre> | <pre> | ||
--> on Hold (7) ---> | |||
\ / | |||
Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8) | Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8) | ||
| / \ | |||
| Waiting feedback requester (5) | |||
\ | \ / | ||
\--------------------------------------------------/ | |||
| | | | ||
Canceled (9) | Canceled (9) | ||
</pre> | </pre> | ||
=Create a ticket from backoffice= | =Create a ticket from the backoffice= | ||
# Click "Ticket" to activate the Ticket module | |||
# Click "New Ticket" on the left column | |||
# Fill in the fields | |||
# Click "Create Ticket" | |||
# Done | |||
=Create a ticket from the public interface= | =Create a ticket from the public interface= | ||