Module Ticket
| Ticket | |
|---|---|
| Numéro/ID du module | 56000 |
| Doc utilisateur du module | This page |
| Doc développeur du module | Module Ticket (developper) |
Introduction
This module allow you to manage a Help Desk service. You can create and follow tickets from the backoffice but also from a light public portal.
Installation
This module is included with the Dolibarr distribution, so there is no need to install it.
Configuration
To use this module, you must first enable it using an administrator account, via the menu option "Home - Setup - Modules".
Choose the tab where the module is listed. Then click on "Activate".
The module is now activated.
If a cog icon appears 
on module thumb or at end of the line of the module, click on it to access the setup page specific to the module.
Public interface
There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/
You can protect the public page with a Captcha. This can be enabled under Home -> Settings -> Security where you can set a switch regarding Captchas on public pages.
Workflow
The default workflow of a ticket is (number in parenthesis is the numero of status):
--> on Hold (7) --->
\ /
Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)
| / \
| Waiting feedback requester (5)
\ /
\--------------------------------------------------/
|
Canceled (9)