Module EMail Collector: Difference between revisions

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Module EMail Collector (view source)

Revision as of 13:52, 17 June 2024

71 bytes added ,  2 years ago
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→‎Use Cases
VisualWikitext
Tag: 2017 source edit
Tag: 2017 source edit
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|Collect email you sent from the "Email sent", by your email client, to someone.
|Answer the ticket email received by email, this answer appears into the "Email sent", the collector collect the email sent and link it to the ticket.
|OK
|OK
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|Send email from Dolibarr (example from the backoffice for a ticket) and don't collect it from the "Email sent" because it may be a double: When the email is generated and sent from Dolibarr (so saved into Dolibarr), and the SMTP platform also save the email into the "Emails sent", the collector we must not re-import it.
|Send email from a Dolibarr ticket. The email must appears into "Email Sent" of the mailer, but the email collector must not collect it from the "Email sent" because it will be a double: When the email is generated and sent from Dolibarr (so saved into Dolibarr), and the SMTP platform also save the email into the "Emails sent", the collector we must not re-import it.
|OK
|???
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|Collect and link email received to ticket already created after we have sent a reply email and the customer responds on email address.
|Collect and link email to the ticket for email received from the customer answer of our answer (sent from ticket interface).
|OK
|OK
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|Collect and link email received to ticket already created after the customer responds with an email to an email already sent by the customer
|Collect and link email to the ticket for email received from the customer answer of our answer (sent from the emailer)
|OK
|OK
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|Collect and link email received to ticket already created after we have sent a reply email to responds our already sent email
|Collect and link email to the ticket for email sent from the emailer on a mail that was an answer of a ticket.
|OK
|OK
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Retrieved from "https://wiki.dolibarr.org/index.php/Special:MobileDiff/60540"

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