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Setup EMails: Difference between revisions
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→Emails Tracking
Tag: 2017 source edit |
Tag: 2017 source edit |
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=Emails Tracking= | =Emails Tracking= | ||
Like most modern ERP and email clients, all emails sent by Dolibarr contains a header line "Reference" with a tracking information to know from which source element the email were sent. This tracking informations will also be present into the emails answer, but only if the reader has sent the answer using the "Reply / Answer" feature of its email reader and not by creating a new email from scratch of course. | Like most modern ERP and email clients, all emails sent by Dolibarr contains a header line "Reference" with a tracking information to know from which source element the email were sent. This tracking informations will also be present into the emails answer, but only if the reader has sent the answer using the "Reply / Answer" feature of its email reader and not by creating a new email from scratch of course. | ||
This tracking id can be used by the [[Module EMail Collector]] that scan your mailbox and can automatically store the answer or email sent as en event, lead, ticket or candidature in your Dolibarr, at the good place ( | This tracking id can be used by the [[Module EMail Collector]] that scan your mailbox and can automatically store the answer or email sent as en event, lead, ticket or candidature in your Dolibarr, at the good place (so it is automatically linked to the related customer and/or quotation for example). | ||