Troubleshooting: Difference between revisions

* A wrong permission for the /documents/ folder, so that Dolibarr can't rename the folder. If that's the case, you should have in your syslog something like:

ERROR 127.0.0.1 user fiche Interfaces::run_triggers action=ORDER_SUPPLIER_VALIDATE Files found: 6, Files launched: 5, Done: 0, Failed: 1

ERROR 127.0.0.1 user fiche CommandeFournisseur::valid  

DEBUG 127.0.0.1 user fiche ROLLBACK Transaction

* A wrong custom numerotation system: if you use illegal characters for the filesystem (like "/"), this will crash whenever you'll try to validate your document since it won't be able to use this illegal character in the renaming. Try to disable your current custom numerotation system and enable the default one temporarily to see if this fixes the issue.

Depending of your configuration, if you encounter the error

Warning: tempnam(): open_basedir restriction in effect. File(C:\WINDOWS\TEMP) is not within the allowed path(s): (c:/dolibarr) in C:\dolibarr\www\dolibarr\htdocs\core\modules\import\import_xlsx.modules.php on line 182

You will have to edit the php.ini

Find the directive upload_tmp_dir: uncomment the line and change its value to a required path. In this example it is "/var/tmp":

; Temporary directory for HTTP uploaded files (will use system default if not

; specified).

; http://php.net/upload-tmp-dir

upload_tmp_dir = /var/tmp

Additionally for PHP versions 5.5 and greater, find the directive sys_temp_dir: uncomment the line and change its value to a required path. In this example, it is "/var/tmp":

; Directory where the temporary files should be placed.

; Defaults to the system default (see sys_get_temp_dir)

sys_temp_dir = "/var/tmp"

And in Vhosts  

open_basedir = {WEBSPACEROOT}{/}{:}{TMP}{/}:/var/tmp

= My problem is not in the list =