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* Enable the [[Module EMail Collector]] and the [[Module Ticket]].
* Enable the [[Module EMail Collector]] and the [[Module Ticket]].
* In the setup of the ticket module, set the field "Force an email as CC recipient to all messages send from ticket page" to support@mycompany.com, so any email send from a ticket in Dolibarr backoffice will aslo be sent to support@mycompany.com.
* In the setup of the ticket module, set the field "Force an email as CC recipient to all messages send from ticket page" to support@mycompany.com, so any email send from a ticket in Dolibarr backoffice will aslo be sent to support@mycompany.com.
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* In the setup of the ticket module, create one EmailCollector entry with credentials (IMAP login or OAuth) of the *followsupport* user and Inbox as the input directory. You can set the output directoy as "Processed emails" (you must create the directory or label before the first run). As the inbox is dedicated to followsupport@mycompany.com email, no need to set filters.
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* In the setup of the ticket module, create one EmailCollector entry with credentials (IMAP login or OAuth) of the "followsupport" user as the user to connect to IMAP, and "Inbox" as the input directory. You can set the output directoy as "Processed emails" (you must create the directory or label before the first run). As the inbox is dedicated to followsupport@mycompany.com email, no need to set filters.
Imagine that the received emails are formated by a web form and has this content:
Imagine that the received emails are formated by a web form and has this content: