Foundation Administrator Tasks: Difference between revisions

Foundation Administrator Tasks (view source)

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 == When there is failed payment ==
-L'acheteur demande le lien pour télécharger car il a payé mais n'a pas le lien:
+When: When a buyer has paid a module but link he received did not works:
-* Aller sur l'admin Dolistore - Orders - et regarder l'état de la commande.
+* Go onto Dolistore admin - Orders - and read state of order.
-** Si elle est bien à "payment accepted", envoyez le fichier par mail.
+** If status is "payment accepted", send customer the file.
-** Si elle n'est pas à "payment accepted":
+** If status is "payment accepted":
-*** Si le mail de confirmation du paiement a été fourni ou si le compte Paypal que cela a bien été débité, modifier le status à "Payment accepted".
+*** If confirm email was received by customer or if paypal account payment was recorded into paypal dashboard, modify status into dolistore to "Payment accepted".
-*** Si non, répondre en demander le mail de confirmation du paiement.
+*** If not, answer to ask customer the paypal payment email that confirm transaction. Do previous point, once received.
 == When receiving a dispute Paypal email ==