Changes

You must:

You must:

* Declare the email support@mycompany.com as a possible sender email for each employee (Example on Gmail: click on the menu wheel "Parameters", See All parameters, tab "Accounts and import", in section "Send email as", click on "Add another email", enter the email support@mycompany.com but uncheck the checkbox "alias"). So it will be possible for every employee to send/answer emails as the  sender support@mycompany.com. So if the customer answer email of any employee, the answer will be sent to support@mycompany.com (so the n employees will also receive it).

* Declare the email support@mycompany.com as a possible sender email for each employee (Example on Gmail: click on the menu wheel "Parameters", See All parameters, tab "Accounts and import", in section "Send email as", click on "Add another email", enter the email support@mycompany.com but uncheck the checkbox "alias", then click on link received by email to validate the new sender profile). So it will be possible for every employee to send/answer emails as the  sender support@mycompany.com. So if the customer answer email of any employee, the answer will be sent to support@mycompany.com (so the n employees will also receive it).

* Once this is done, if the email support@mycompany.com is a Mailing-List, it is recommended to create another email account, for exemple *followsupport@mycompany.com* and include it as another member of the mailing list support@mycompany.com. So followsupport@mycompany.com will receive any emails and answers inside the Inbox.

* Once this is done, if the email support@mycompany.com is a Mailing-List, it is recommended to create another email account, for exemple *followsupport@mycompany.com* and include it as another member of the mailing list support@mycompany.com. So followsupport@mycompany.com will receive any emails and answers inside the Inbox.

* Enable the [[Module EMail Collector]] and the [[Module Ticket]].

* Enable the [[Module EMail Collector]] and the [[Module Ticket]].