Changes

* Declare the email support@mycompany.com as a possible sender email for each employee (but uncheck the checkbox "alias" if using Gmail). So it will be possible for every employee to send/answer emails as the  sender support@mycompany.com. So if the customer answer email of any employee, the answer will be sent to support@mycompany.com (so the n employee will also receive it).

* Declare the email support@mycompany.com as a possible sender email for each employee (but uncheck the checkbox "alias" if using Gmail). So it will be possible for every employee to send/answer emails as the  sender support@mycompany.com. So if the customer answer email of any employee, the answer will be sent to support@mycompany.com (so the n employee will also receive it).

* Once this is done, if the email support@mycompany.com is a Mailing-List, it is recommended to create another email account, for exemple *followsupport@mycompany.com* and include it as another member of the mailing list support@mycompany.com. So followsupport@mycompany.com will receive any emails and answers inside the Inbox.

* Once this is done, if the email support@mycompany.com is a Mailing-List, it is recommended to create another email account, for exemple *followsupport@mycompany.com* and include it as another member of the mailing list support@mycompany.com. So followsupport@mycompany.com will receive any emails and answers inside the Inbox.

* Enable the [[Module EmailCollector]] and the [[Module Ticket]].

* Enable the [[Module EMail Collector]] and the [[Module Tickets]].

* Create one EmailCollector entry with credentials (IMAP login or OAuth) of the *followsupport* user and Inbox as the input directory. You can set the output directoy as "Processed emails" (you must create the directory or label before the first run). As the inbox is dedicated to followsupport@mycompany.com email, no need to set filters.  

* Create one EmailCollector entry with credentials (IMAP login or OAuth) of the *followsupport* user and Inbox as the input directory. You can set the output directoy as "Processed emails" (you must create the directory or label before the first run). As the inbox is dedicated to followsupport@mycompany.com email, no need to set filters.  

So each time an email is received to support@mycompany.com, or an answer is done, the user follow@mycompany.com receive the email and the collector will use it, trying to guess if it is a input or output email and will record a help desk ticket or complete a ticket..

So each time an email is received to support@mycompany.com, or an answer is done, the user follow@mycompany.com receive the email and the collector will use it, trying to guess if it is a input or output email and will record a help desk ticket or complete a ticket..

== Example of use case: Create an opportunity for a team of sales ==

== Example of use case: Create an opportunity for a team of sales ==