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|Send email from Dolibarr (example from the backoffice for a ticket) and don't collect it from the "Email sent" because it may be a double: When the email sent and saved from Dolibarr is also saved into the "Emails sent", we must not re-import it.
|Send email from Dolibarr (example from the backoffice for a ticket) and don't collect it from the "Email sent" because it may be a double: When the email sent and saved from Dolibarr is also saved into the "Emails sent", we must not re-import it.
|OK
|OK
−!
|-
|-
|Collect and link email received to ticket already created after we have sent a reply email and the customer responds on email address.
|Collect and link email received to ticket already created after we have sent a reply email and the customer responds on email address.