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Foundation Administrator Tasks: Difference between revisions
→Assistance Dolistore
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Read frequently mailbox "DoliStore - Asssitance à traiter" | Read frequently mailbox "DoliStore - Asssitance à traiter" | ||
== | == If a member ask the dolistore 20% discount == | ||
* First check user is a valid member (subscription is up to date) | |||
** If no ask user information about its last subscription to be sure. | |||
** If yes, go onto dolistore.com backoffice and check member as an account. | |||
*** If no, ask hom to create a dolistore account first | |||
*** If yes, edit its account and add "Foundation Members" to its groups, and modify default group to "Foundation Members" | |||
== If a customer has a not valid link == | |||
When: When a buyer has paid a module but link he received did not works: | When: When a buyer has paid a module but link he received did not works: | ||
* Go onto Dolistore admin - Orders - and read state of order. | * Go onto Dolistore admin - Orders - and read state of order. | ||
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*** If not, answer to ask customer the paypal payment email that confirm transaction. Do previous point, once received. | *** If not, answer to ask customer the paypal payment email that confirm transaction. Do previous point, once received. | ||
== | == If a paypal dispute email was received == | ||
Just read dispute and try to find a solution. | Just read dispute and try to find a solution. | ||