Foundation Administrator Tasks: Difference between revisions
| Line 31: | Line 31: | ||
== When there is failed payment == | == When there is failed payment == | ||
When: When a buyer has paid a module but link he received did not works: | |||
* | * Go onto Dolistore admin - Orders - and read state of order. | ||
** | ** If status is "payment accepted", send customer the file. | ||
** | ** If status is "payment accepted": | ||
*** | *** If confirm email was received by customer or if paypal account payment was recorded into paypal dashboard, modify status into dolistore to "Payment accepted". | ||
*** | *** If not, answer to ask customer the paypal payment email that confirm transaction. Do previous point, once received. | ||
== When receiving a dispute Paypal email == | == When receiving a dispute Paypal email == | ||
Revision as of 13:52, 4 November 2012
Goal of this page is to describe different tasks the foundation administrator must work on.
Web site
Post news
When: When a topic to post a news come
When a new version or module is released, post a news onto dolibarr.org and dolibarr.fr by creating a new article into joomla admin console of portals.
Add new survey
When: Once a month
Add a new survey and post a news onto web site. This should post news onto other media with twitterfeed. Post also news onto foundation mailing list.
Accountancy
Conciliation
When: Once a month
Conciliate at end of month bank account. For this:
- ...
- ...
Assistance Dolistore
When: Once every two days
Read frequently mailbox "DoliStore - Asssitance à traiter"
When there is failed payment
When: When a buyer has paid a module but link he received did not works:
- Go onto Dolistore admin - Orders - and read state of order.
- If status is "payment accepted", send customer the file.
- If status is "payment accepted":
- If confirm email was received by customer or if paypal account payment was recorded into paypal dashboard, modify status into dolistore to "Payment accepted".
- If not, answer to ask customer the paypal payment email that confirm transaction. Do previous point, once received.
When receiving a dispute Paypal email
...
Once processed, EMails found into "DoliStore - Assistance à traiter" must be moved to "Dolistore - Assistance traitées"
Promo Dolistore
When: Once a month
Once a month, choose a product with editor allow to make a 50% promotion. Setup dolistore to add promotion and post a news onto facebook - twitter - mailing list foundation.
Assistance Wiki
Adding URL to pages
When: When a email is received to be included into partner/user list.
There is some page to list companies that use Dolibarr or provide support on it (For example all subpages of page List of Dolibarr partners and providers. Visitor can add their record themself, except for their URLs because of antispam system (only white-list URLs are allowed). If a visitor send a mail to ask to add its URL, this is what to do:
- Go into page http://wiki.dolibarr.org/index.php/MediaWiki:Spam-whitelist
- Edit the page to add URL (using regexp syntax).
- Answer EMail to tell user he can now add its URL into its card.
Specific development
When: When we can enhance this.
This is specific works. For example:
- dolibarr fix bugs or tasks
- enhancements into dolistore module
Specific task
When: When required by the foundation.
This is example of specific works. For example:
- upgrade of software tools