Troubleshooting - Revision history

Eldy: /* Getting debug information */

2024-01-25T11:26:10Z

Getting debug information

← Older revision		Revision as of 11:26, 25 January 2024
Line 99:		Line 99:
	Dolibarr has a system to record logs of what it does and which errors occur. If you run into a problem, the first step is to activate the [[Error reporting\|Log Debug]] module, then redo the steps that leads you to a bug, and then check the log file residing at '''/documents/dolibarr.log'''		Dolibarr has a system to record logs of what it does and which errors occur. If you run into a problem, the first step is to activate the [[Error reporting\|Log Debug]] module, then redo the steps that leads you to a bug, and then check the log file residing at '''/documents/dolibarr.log'''

	Your web server has also error logging feature. See [[Error reporting\|~~Module syslog~~]].		Your web server has also error logging feature. See [[Error reporting\|Log Debug]].

	==Help and support==		==Help and support==

Eldy: /* Getting debug information */

2024-01-25T11:25:41Z

Getting debug information

← Older revision		Revision as of 11:25, 25 January 2024
Line 97:		Line 97:
	= My problem is not in the list =		= My problem is not in the list =
	==Getting debug information==		==Getting debug information==
	Dolibarr has a system to record logs of what it does and which errors occur. If you run into a problem, the first step is to activate the ~~Syslog~~ module, then to redo the steps that leads you to a bug, and then check the log file residing at '''/documents/dolibarr.log'''		Dolibarr has a system to record logs of what it does and which errors occur. If you run into a problem, the first step is to activate the [[Error reporting\|Log Debug]] module, then redo the steps that leads you to a bug, and then check the log file residing at '''/documents/dolibarr.log'''

	Your web server has also error logging feature. See [[Error reporting\|Module syslog]].		Your web server has also error logging feature. See [[Error reporting\|Module syslog]].

ShengGang: Add Chinese

2023-10-16T07:00:46Z

Add Chinese

← Older revision		Revision as of 07:00, 16 October 2023
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	[[fr:Troubleshooting_FR]]		[[fr:Troubleshooting_FR]]
	[[es:Troubleshooting_ES]]		[[es:Troubleshooting_ES]]
			[[zh:故障排除]]
	<!-- END interlang links -->		<!-- END interlang links -->

Eldy at 12:05, 2 June 2021

2021-06-02T12:05:12Z

← Older revision		Revision as of 12:05, 2 June 2021
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	* A wrong permission for the /documents/ folder, so that Dolibarr can't rename the folder. If that's the case, you should have in your syslog something like:		* A wrong permission for the /documents/ folder, so that Dolibarr can't rename the folder. If that's the case, you should have in your syslog something like:

	<~~source~~ lang=text>		<syntaxHighlight lang=text>
	ERROR 127.0.0.1 user fiche Interfaces::run_triggers action=ORDER_SUPPLIER_VALIDATE Files found: 6, Files launched: 5, Done: 0, Failed: 1		ERROR 127.0.0.1 user fiche Interfaces::run_triggers action=ORDER_SUPPLIER_VALIDATE Files found: 6, Files launched: 5, Done: 0, Failed: 1
	ERROR 127.0.0.1 user fiche CommandeFournisseur::valid		ERROR 127.0.0.1 user fiche CommandeFournisseur::valid
	DEBUG 127.0.0.1 user fiche ROLLBACK Transaction		DEBUG 127.0.0.1 user fiche ROLLBACK Transaction
	</~~source~~>		</syntaxHighlight>

	* A wrong custom numerotation system: if you use illegal characters for the filesystem (like "/"), this will crash whenever you'll try to validate your document since it won't be able to use this illegal character in the renaming. Try to disable your current custom numerotation system and enable the default one temporarily to see if this fixes the issue.		* A wrong custom numerotation system: if you use illegal characters for the filesystem (like "/"), this will crash whenever you'll try to validate your document since it won't be able to use this illegal character in the renaming. Try to disable your current custom numerotation system and enable the default one temporarily to see if this fixes the issue.
Line 69:		Line 69:

	Depending of your configuration, if you encounter the error		Depending of your configuration, if you encounter the error
	<~~source~~ lang="php">		<syntaxHighlight lang="php">
	Warning: tempnam(): open_basedir restriction in effect. File(C:\WINDOWS\TEMP) is not within the allowed path(s): (c:/dolibarr) in C:\dolibarr\www\dolibarr\htdocs\core\modules\import\import_xlsx.modules.php on line 182		Warning: tempnam(): open_basedir restriction in effect. File(C:\WINDOWS\TEMP) is not within the allowed path(s): (c:/dolibarr) in C:\dolibarr\www\dolibarr\htdocs\core\modules\import\import_xlsx.modules.php on line 182
	</~~source~~>		</syntaxHighlight>

	You will have to edit the php.ini		You will have to edit the php.ini
	Find the directive upload_tmp_dir: uncomment the line and change its value to a required path. In this example it is "/var/tmp":		Find the directive upload_tmp_dir: uncomment the line and change its value to a required path. In this example it is "/var/tmp":

	<~~source~~ lang="php">		<syntaxHighlight lang="php">
	; Temporary directory for HTTP uploaded files (will use system default if not		; Temporary directory for HTTP uploaded files (will use system default if not
	; specified).		; specified).
	; http://php.net/upload-tmp-dir		; http://php.net/upload-tmp-dir
	upload_tmp_dir = /var/tmp		upload_tmp_dir = /var/tmp
	</~~source~~>		</syntaxHighlight>
	Additionally for PHP versions 5.5 and greater, find the directive sys_temp_dir: uncomment the line and change its value to a required path. In this example, it is "/var/tmp":		Additionally for PHP versions 5.5 and greater, find the directive sys_temp_dir: uncomment the line and change its value to a required path. In this example, it is "/var/tmp":
	<~~source~~ lang="php">		<syntaxHighlight lang="php">
	; Directory where the temporary files should be placed.		; Directory where the temporary files should be placed.
	; Defaults to the system default (see sys_get_temp_dir)		; Defaults to the system default (see sys_get_temp_dir)
	sys_temp_dir = "/var/tmp"		sys_temp_dir = "/var/tmp"
	</~~source~~>		</syntaxHighlight>

	And in Vhosts		And in Vhosts
	<~~source~~ lang="c">		<syntaxHighlight lang="c">
	open_basedir = {WEBSPACEROOT}{/}{:}{TMP}{/}:/var/tmp		open_basedir = {WEBSPACEROOT}{/}{:}{TMP}{/}:/var/tmp
	</~~source~~>		</syntaxHighlight>

	= My problem is not in the list =		= My problem is not in the list =

PolyglotBot: Import interlang links (links to translated versions of this page in other languages) from Multi Language Manager table.

2019-07-23T13:21:55Z

Import interlang links (links to translated versions of this page in other languages) from Multi Language Manager table.

← Older revision		Revision as of 13:21, 23 July 2019
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			<!-- BEGIN origin interlang links -->
			<!-- You can edit this section but do NOT remove these comments
			Links below will be automatically replicated on translated pages by PolyglotBot -->
			[[fr:Troubleshooting_FR]]
			[[es:Troubleshooting_ES]]
			<!-- END interlang links -->

	[[Category:FAQ_EN]]		[[Category:FAQ_EN]]
	This page will list all the common technical problems you can run into.		This page will list all the common technical problems you can run into.

Eldy: /* Help and support */

2019-07-09T22:31:28Z

Help and support

← Older revision		Revision as of 22:31, 9 July 2019
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	==Help and support==		==Help and support==
	If the solution for your problem couldn't be found with tools in this page, please keep in a safe place a maximum of detailed informations (like the dolibarr log, php version, database type and version, dolibarr's version, Apache's log...), and seek help ~~at the following organisms~~:		If the solution for your problem couldn't be found with tools in this page, please keep in a safe place a maximum of detailed informations (like the dolibarr log, php version, database type and version, dolibarr's version, Apache's log...), and seek help using one of those channels:

	http://wiki.dolibarr.org/index.php/Dolibarr_help_and_support		http://wiki.dolibarr.org/index.php/Dolibarr_help_and_support

Eldy at 22:30, 9 July 2019

2019-07-09T22:30:42Z

← Older revision		Revision as of 22:30, 9 July 2019
Line 2:		Line 2:
	This page will list all the common technical problems you can run into.		This page will list all the common technical problems you can run into.

	~~If you run into a problem, the first step is to activate the Syslog module, then to redo the steps that leads you to a bug, and then check the log file residing at '''/documents/dolibarr.log'''~~

	= Dolibarr ask my login or password each time I click on a new link =		= Dolibarr ask my login or password each time I click on a new link =
Line 90:		Line 89:
	= My problem is not in the list =		= My problem is not in the list =
	==Getting debug information==		==Getting debug information==
	Dolibarr has a system to record logs of what it does ~~ans~~ which errors occur. Your web server has also error logging feature. See [[Error reporting\|Module syslog]].		Dolibarr has a system to record logs of what it does and which errors occur. If you run into a problem, the first step is to activate the Syslog module, then to redo the steps that leads you to a bug, and then check the log file residing at '''/documents/dolibarr.log'''

			Your web server has also error logging feature. See [[Error reporting\|Module syslog]].

	==Help and support==		==Help and support==
	If the solution for your problem couldn't be found with tools in this page, please keep in a safe place a maximum of detailed informations (like the dolibarr log, php version, database type and version, dolibarr's version, Apache's log...), and seek help at the following organisms:		If the solution for your problem couldn't be found with tools in this page, please keep in a safe place a maximum of detailed informations (like the dolibarr log, php version, database type and version, dolibarr's version, Apache's log...), and seek help at the following organisms:

	http://wiki.dolibarr.org/index.php/Dolibarr_help_and_support		http://wiki.dolibarr.org/index.php/Dolibarr_help_and_support

Yves.brungard: /* My problem is not in the list */

2018-11-06T08:06:52Z

My problem is not in the list

← Older revision		Revision as of 08:06, 6 November 2018
Line 89:		Line 89:

	= My problem is not in the list =		= My problem is not in the list =
			==Getting debug information==
	If the solution for your problem couldn't be found in this page, please keep in a safe place a maximum of detailed informations (like the dolibarr log, php version, database type and version, dolibarr's version, Apache's log...), and seek help at the following organisms:		Dolibarr has a system to record logs of what it does ans which errors occur. Your web server has also error logging feature. See [[Error reporting\|Module syslog]].
			==Help and support==
			If the solution for your problem couldn't be found with tools in this page, please keep in a safe place a maximum of detailed informations (like the dolibarr log, php version, database type and version, dolibarr's version, Apache's log...), and seek help at the following organisms:

	http://wiki.dolibarr.org/index.php/Dolibarr_help_and_support		http://wiki.dolibarr.org/index.php/Dolibarr_help_and_support

Dolibarr95: can not upload file

2018-10-05T07:25:26Z

can not upload file

@@ Line 57: / Line 57: @@
 * /install/repair.php?clean_perm_table=confirmed
 * /install/repair.php?force_utf8_on_tables=confirmed for Mysql only, when ''Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8_unicode_ci,IMPLICIT) for operation '=' ''
 = My problem is not in the list =

Yves.brungard: mix of collations

2018-10-02T07:25:26Z

mix of collations

← Older revision		Revision as of 07:25, 2 October 2018
Line 56:		Line 56:
	* /install/repair.php?force_disable_of_modules_not_found=confirmed		* /install/repair.php?force_disable_of_modules_not_found=confirmed
	* /install/repair.php?clean_perm_table=confirmed		* /install/repair.php?clean_perm_table=confirmed
	* /install/repair.php?force_utf8_on_tables=confirmed		* /install/repair.php?force_utf8_on_tables=confirmed for Mysql only, when ''Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8_unicode_ci,IMPLICIT) for operation '=' ''

	= My problem is not in the list =		= My problem is not in the list =