NitPit3d.com: New module: Win back dormant customers (ID 460142, NitPit3D)

2026-11-04T22:53:06Z

New module: Win back dormant customers (ID 460142, NitPit3D)

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= Module Win Back Dormant Customers =
{| class="wikitable"
| Module name || Win back dormant customers (winback) – FR : Clients endormis
|-
| Publisher || NitPit3D (https://www.nitpit3d.com)
|-
| Status || Stable
|-
| Version || 1.0.0
|-
| Module ID || 460142
|-
| Compatibility || Dolibarr 17 to 24 (tested on 24.0.3)
|-
| License || GNU GPL v3 or later
|-
| Languages || English, French
|}

== Overview ==
Finds the customers who stopped buying (no invoice for X months), sends them a personalised "We miss you" e-mail
with an optional come-back offer, and measures who came back and the revenue won back.

== Features ==
* Detection criteria: no purchase for more than X days, for less than Y days, minimum number of invoices, minimum total spent, excluded customer tag; generic POS customer never contacted
* "To win back" page: review the list and schedule the e-mails for the selected customers; optional automatic detection
* Nothing sent if the customer bought again before the e-mail; contacted once per period of inactivity, cooldown delay
* Optional follow-up with its own message
* Return detection (invoice validation trigger and scheduled check): customers won back, return rate, revenue won back
* Customisable HTML e-mails in the customer's language, come-back offer box, preview and test sending
* Sending hours, daily limit, click tracking, event in the customer's agenda
* Unsubscribe link and page, RFC 8058 one-click unsubscribe, Dolibarr E-mailing unsubscribe list respected
* Multi-company aware. No Dolibarr core file is modified.

== Requirements ==
* Modules Third parties, Invoices and Scheduled jobs enabled, Dolibarr cron run by the server
* E-mail sending configured (Home > Setup > E-mails)
* Public URL of Dolibarr for the unsubscribe link and click tracking (otherwise "Reply STOP by e-mail" mode)

== Installation ==
# Download the module archive from DoliStore.
# Home > Setup > Modules > Deploy/install external app/module, upload the archive.
# Enable "Win back dormant customers" (CRM family).
# In the module setup, check the criteria, set your shop link and an optional come-back offer.
# Open Third parties > Dormant customers > To win back, check the list and schedule the e-mails.
# Check that the scheduled job "Win back dormant customers" is enabled.

== Support ==
contact@nitpit3d.com

Module Win Back Dormant Customers - Revision history

NitPit3d.com: New module: Win back dormant customers (ID 460142, NitPit3D)