Module Ticket - Revision history

Ahau: /* Introduction */

2025-03-05T11:44:22Z

Introduction

← Older revision		Revision as of 11:44, 5 March 2025
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	=Introduction=		=Introduction=
	This module ~~allow~~ you to manage a Help Desk service.		This module allows you to manage a Help Desk service.
	You can create and follow tickets from the backoffice but also from a light public portal.		You can create and follow tickets from the backoffice but also from a light public portal.

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	{{ActivationModuleEn}}		{{ActivationModuleEn}}

	== Public interface ==		==Public interface==
	There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/		There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/

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	=Create a ticket from the backoffice=		=Create a ticket from the backoffice=

			# Click "Ticket" to activate the Ticket module
			# Click "New Ticket" on the left column
			# Fill in the fields
			# Click "Create Ticket"
			# Done

	=Create a ticket from the public interface=		=Create a ticket from the public interface=

2024-10-24T00:03:50Z

Workflow

← Older revision		Revision as of 00:03, 24 October 2024
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	\ /		\ /
	Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)		Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)
	/ \		\| / \
	Waiting feedback requester (5)		\| Waiting feedback requester (5)
	\ /		\ /
	\----------------------------------------------------/		\--------------------------------------------------/
	\|		\|
	Canceled (9)		Canceled (9)

2024-02-27T11:39:35Z

Create a ticket from backoffice

← Older revision		Revision as of 11:39, 27 February 2024
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	</pre>		</pre>

	=Create a ticket from backoffice=		=Create a ticket from the backoffice=


	=Create a ticket from the public interface=		=Create a ticket from the public interface=

2024-02-27T11:37:27Z

Create a ticket from the public interface

← Older revision		Revision as of 11:37, 27 February 2024
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	=Create a ticket from the public interface=		=Create a ticket from the public interface=

	~~There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/~~

	~~You can protect the public page with a Captcha. This can be enabled under Home -> Settings -> Security where you can set a switch regarding Captchas on public pages.~~

2024-02-27T11:37:17Z

Configuration

← Older revision		Revision as of 11:37, 27 February 2024
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	=Configuration=		=Configuration=
	{{ActivationModuleEn}}		{{ActivationModuleEn}}

			== Public interface ==
			There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/

			You can protect the public page with a Captcha. This can be enabled under Home -> Settings -> Security where you can set a switch regarding Captchas on public pages.

	=Workflow=		=Workflow=

2024-02-27T11:36:20Z

Create a ticket from the public interface

← Older revision		Revision as of 11:36, 27 February 2024
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	=Create a ticket from the public interface=		=Create a ticket from the public interface=

	There is a public interface available to create an view tickets: <your dolibarr URL>~~[http://localhost/dolibarr-demo/htdocs/public/ticket/~~ /public/ticket/]		There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/

	You can protect the public page with a Captcha. This can be enabled under Home -> Settings -> Security where you can set a switch ~~regaring~~ Captchas on public pages.		You can protect the public page with a Captcha. This can be enabled under Home -> Settings -> Security where you can set a switch regarding Captchas on public pages.

2024-02-27T11:35:00Z

Workflow

← Older revision		Revision as of 11:35, 27 February 2024
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	The default workflow of a ticket is (number in parenthesis is the numero of status):		The default workflow of a ticket is (number in parenthesis is the numero of status):
	<pre>		<pre>
	-> on Hold (7) ->		--> on Hold (7) --->
	\ /		\ /
	Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)		Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)
	/ \		/ \
	Waiting feedback requester (5)		Waiting feedback requester (5)
	\ /		\ /
	\-------------------------------------------------/		\----------------------------------------------------/
	\|		\|
	Canceled (9)		Canceled (9)

2024-02-27T11:34:27Z

Workflow

← Older revision		Revision as of 11:34, 27 February 2024
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	The default workflow of a ticket is (number in parenthesis is the numero of status):		The default workflow of a ticket is (number in parenthesis is the numero of status):
	<pre>		<pre>
	<- on Hold (7) ->		-> on Hold (7) ->
	\ /		\ /
	Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)		Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)

2024-02-27T11:34:16Z

Workflow

← Older revision		Revision as of 11:34, 27 February 2024
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	<- on Hold (7) ->		<- on Hold (7) ->
	\ /		\ /
	~~Draft~~ (0) ---> Read (1) --> Assigned (2) --> In progress (3) ~~---------------------~~------------> Closed/Solved (8)		Not read (0) ---> Read (1) --> Assigned (2) --> In progress (3) ------------> Closed/Solved (8)
	/ \		/ \
	Waiting feedback requester (5)		Waiting feedback requester (5)
			\ /
	\~~------------------~~-------------------------------------------------/		\-------------------------------------------------/
	\|		\|
	Canceled (9)		Canceled (9)
	</pre>		</pre>

2022-12-22T13:26:18Z

Workflow

← Older revision		Revision as of 13:26, 22 December 2022
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	=Workflow=		=Workflow=
	The default workflow of a ticket is:		The default workflow of a ticket is (number in parenthesis is the numero of status):
	<pre>		<pre>
	<- on Hold (7) ->		<- on Hold (7) ->